Frequently asked questions

Delivery, payment, returns, bespoke orders, products, and business purchases — quick answers to the questions we receive most often.

The questions we get most often

Do you deliver across the UK?

Yes — we deliver to customers across the United Kingdom.

Delivery times and costs depend on the product, location, and availability. Please check our delivery information or contact our team for specific delivery details.

Can I see a product before ordering?

If a product is available for viewing, our team will be happy to assist.

Please contact us before visiting so we can confirm availability and provide any relevant information about the product.

What payment methods do you accept?

We accept a range of secure payment methods, including:

Debit cards.
Credit cards.
Other available payment options shown during checkout.

All payments are processed securely.

Can I get help choosing the right product?

Yes. Our team can provide guidance to help you choose products that suit your space, needs, and preferences.

Do you offer bespoke or customised products?

Some products may be available with custom options or special requirements.

Please contact our team to discuss your needs, available options, and estimated lead times.

What is your return policy?

You may have a statutory 14-day right to cancel online orders from the day you receive your goods, where applicable.

Please see our Returns & Refunds Policy for full information about cancellations, returns, and refunds.

Are your prices VAT-inclusive?

Yes — all prices displayed on our website include applicable UK VAT unless stated otherwise.

Any delivery charges or additional fees will be shown before completing your purchase.

Can I get a VAT invoice for a business purchase?

Yes. If you require a VAT invoice for a business order, please contact our team with your order details and company information.

Do you offer trade or business purchases?

Yes. Businesses and trade customers can contact us to discuss larger orders, requirements, and available options.

Can I return mattresses?

For hygiene reasons, mattresses that have been opened, used, or removed from their protective packaging may not be eligible for return unless they are faulty.

We recommend reviewing product details carefully and contacting our team if you need advice before purchasing.

How do I leave a review?

We appreciate customer feedback.

After your order has been completed, you may receive a review request. You can also contact us directly to share your experience with OrbiLimited.

I have a question that is not answered here

Our customer support team is happy to help.

Please contact us:

Email: support@orbilimited.co.uk
Phone: +44 7508 261422

We aim to reply within one working day.

Contact OrbiLimited

OrbiLimited
Registered Address: 86 Edge Lane Drive, Liverpool, L13 4AE, England, United Kingdom
Email: support@orbilimited.co.uk
Phone: +44 7508 261422
Website: https://orbilimited.co.uk/

Last updated: 2026-05-25 · OrbiLimited

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