Privacy policy

How OrbiLimited collects, uses, and protects your personal information — written clearly and transparently.

Who we are

OrbiLimited ("we", "us", "our") is the data controller responsible for personal information collected through our website and customer service channels.

You can contact our customer support team using:

Email: support@orbilimited.co.uk
Phone: +44 7508 261422

Registered Address:
86 Edge Lane Drive, Liverpool, L13 4AE, England, United Kingdom

What information we collect

We collect personal information when you place an order, create an account, contact our support team, browse our website, or interact with our services.

The information we may collect includes:

Order details

  • Name.

  • Billing address.

  • Delivery address.

  • Phone number.

  • Email address.

  • Products ordered.

  • Payment status.

Payment card details are processed securely by our payment providers. We do not store or have access to your full payment card information.

Account details

If you create an account, we may collect:

  • Login details.

  • Saved addresses.

  • Account preferences.

Communications

We may collect information from communications with us, including:

  • Emails.

  • Customer support messages.

  • Chat conversations.

  • Phone call records where calls are recorded for training or quality purposes.

Website analytics

When you visit our website, we may collect technical information such as:

  • Cookies.

  • Device type.

  • Browser information.

  • IP address.

  • Pages visited.

  • Referral sources.

Please see our Cookie Policy for more information.

Marketing preferences

We record whether you have chosen to receive marketing communications and your preferences regarding those communications.

Why we collect your information (lawful basis under UK GDPR)

Purpose Lawful basis
Process and deliver your order Contract performance
Provide customer support, warranty, and after-sales service Contract performance / legitimate interests
Prevent fraud and protect our business Legitimate interests
Send marketing communications Consent (which you can withdraw at any time)
Meet accounting, tax, and legal requirements Legal obligation
Improve our website, products, and services Legitimate interests

Who we share your information with

We only share personal information where necessary to provide our services.

This may include:

  • Payment providers.

  • Delivery and courier companies.

  • Customer service and communication providers.

  • Website analytics providers.

  • Professional service providers where required.

  • Government authorities where legally required.

We do not sell your personal information to third parties.

International transfers

Some service providers we use may process information outside the United Kingdom.

Where this happens, we ensure appropriate safeguards are in place, such as approved international transfer mechanisms or adequacy decisions, to ensure your information receives protection equivalent to UK data protection standards.

How long we keep your information

We keep personal information only for as long as necessary for the purposes it was collected.

Typical retention periods include:

  • Order and accounting records: up to 7 years where required for legal and tax purposes.

  • Customer accounts: until you request closure, plus any required retention period.

  • Marketing preferences: until you unsubscribe or withdraw consent.

  • Website analytics data: according to our analytics settings.

  • Customer service records: for as long as required to manage support and legal obligations.

Your rights

Under UK GDPR, you have the right to:

  • Request access to the personal information we hold about you.

  • Correct inaccurate information.

  • Request deletion of information where we no longer need it.

  • Request restriction of processing in certain circumstances.

  • Receive your data in a structured and commonly used format.

  • Object to processing based on legitimate interests.

  • Withdraw consent for marketing communications at any time.

To exercise your rights, please contact us:

Email: support@orbilimited.co.uk

Please include "Data request" in the subject line.

We aim to respond within one calendar month.

Complaints

If you believe we have not handled your personal information correctly, please contact us first so we can investigate and resolve the issue.

You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection regulator.

Cookies

For information about how we use cookies and similar technologies, please see our Cookie Policy.

Contact OrbiLimited

OrbiLimited
Registered Address: 86 Edge Lane Drive, Liverpool, L13 4AE, England, United Kingdom
Email: support@orbilimited.co.uk
Phone: +44 7508 261422
Website: https://orbilimited.co.uk/

Last updated: 2026-05-25 · OrbiLimited