Shipping policy
Lead times, delivery costs, and how OrbiLimited delivers orders across the United Kingdom.
Delivery areas at a glance
Delivery times and costs depend on your location, product type, availability, and delivery requirements.
| Delivery area | Lead time* | Carriage |
|---|---|---|
| Local delivery areas | 1 – 3 working days (where available) | Free delivery on qualifying orders |
| UK mainland | 3 – 10 working days | Calculated at checkout |
| Remote areas and islands | 5 – 14 working days | Additional charges may apply |
| Large furniture and specialist deliveries | Quoted individually | Confirmed before delivery |
*Lead times begin after order confirmation and may vary depending on stock availability, product size, and delivery location. Bespoke or made-to-order products will have individually confirmed lead times.
How we deliver
Specialist furniture delivery
For larger items such as furniture and bulky products, we use suitable delivery services designed to ensure safe handling.
Depending on your location and order, delivery may include:
- Scheduled delivery appointments.
- Specialist furniture carriers.
- Two-person delivery for larger or heavier items.
- In-room delivery where available.
- Packaging removal where included or requested.
Courier delivery
Smaller items and accessories may be delivered using trusted courier services.
You will receive tracking information where available once your order has been dispatched.
What we ask of you
To help ensure a smooth delivery experience:
- Measure carefully: Please check doorways, staircases, lifts, access points, and room dimensions before ordering large items.
- Ensure someone is available: Some deliveries require a signature. If delivery cannot be completed due to nobody being available, additional delivery charges may apply.
- Tell us about access requirements: Please inform us of any restrictions such as narrow entrances, stairs, limited parking, or difficult access before delivery.
If an item cannot fit due to access limitations that were not communicated before delivery, additional charges may apply.
Click & collect
Where available, you can collect your order from the designated collection point.
In-stock items are usually prepared for collection as quickly as possible. Please wait for confirmation before arriving to collect your order.
International delivery
We currently deliver within the United Kingdom.
If you require delivery outside the UK, please contact our team before placing an order and we will advise whether alternative arrangements are possible.
Tracking and delivery updates
You will receive an order confirmation and dispatch notification when your order has been shipped.
Where available, we will provide:
- Delivery provider details.
- Tracking information.
- Estimated delivery updates.
For scheduled furniture deliveries, our team or delivery partner may contact you before delivery to confirm arrangements.
Contact OrbiLimited
For any questions about shipping and delivery, please contact us:
OrbiLimited
Registered Address: 86 Edge Lane Drive, Liverpool, L13 4AE, England, United Kingdom
Email: support@orbilimited.co.uk
Phone: +44 7508 261422
Website: https://orbilimited.co.uk/
Last updated: 2026-05-25 · OrbiLimited
