Terms of service

The plain-English terms under which OrbiLimited sells products to you — including prices, lead times, returns, warranties, and liability.

These terms apply to every order

By placing an order with OrbiLimited, whether online, by phone, or through any other sales channel, you agree to these terms.

These terms apply alongside your statutory consumer rights in the United Kingdom and do not affect those rights.

Who we are

OrbiLimited is the trading name of our business.

Our customer service team can be contacted at:

Email: support@orbilimited.co.uk
Phone: +44 7508 261422

Registered Address:
86 Edge Lane Drive, Liverpool, L13 4AE, England, United Kingdom

Placing an order

An order placed online or by phone is an offer to purchase products from us and does not immediately create a contract.

A contract is formed when we send confirmation that your order has been accepted and the products are being prepared for dispatch or delivery.

We may refuse or cancel an order in certain situations, including:

  • A product is unavailable.

  • There is an obvious pricing or product information error.

  • We are unable to complete necessary security or fraud prevention checks.

Pricing

All prices are displayed in pounds sterling (£) and include applicable UK VAT unless stated otherwise.

Delivery charges are shown during checkout or confirmed separately for larger or specialist deliveries.

Pricing errors

We make every effort to ensure product prices and information are accurate.

If we discover an error before your order is dispatched, we will contact you with the correct details and provide the option to:

  • Continue with the order at the corrected price.

  • Cancel the order and receive a full refund.

Stock and lead times

Any delivery dates or lead times shown are estimates based on product availability and supplier information.

If there is a significant delay, we will inform you as soon as possible and discuss available options, which may include:

  • Waiting for the product to become available.

  • Choosing an alternative product.

  • Cancelling the order where applicable.

Bespoke and made-to-measure orders

Bespoke orders include products made or adapted specifically for you, including:

  • Custom dimensions.

  • Personalised materials or finishes.

  • Special configurations not available as standard stock.

These orders may require a deposit and cannot normally be cancelled once production has started, except where the product is faulty or defective.

We will confirm the product specifications, payment requirements, and expected completion timeframe before production begins.

Cancellation & returns

For eligible online and telephone orders, you have a statutory 14-day right to cancel under applicable consumer regulations.

Please see our Returns & Refunds Policy for full details on cancellation, returns, and refunds.

Purchases made in-store may not have the same automatic cancellation rights for change of mind, but we will always aim to assist where possible.

Warranty

All new products are covered by our standard warranty where applicable, in addition to your statutory rights under the Consumer Rights Act 2015.

Some products may include additional manufacturer warranties. Please check the relevant product information or contact our team for details.

Delivery, risk and ownership

Responsibility for the goods passes to you once the products have been delivered.

Ownership of the goods transfers to you once full payment has been received and cleared.

Liability

Our liability is limited to the value of the goods purchased, except where the law requires otherwise.

Nothing in these terms limits liability for matters such as death or personal injury caused by negligence, fraud, or any other liability that cannot legally be excluded.

Force majeure

We are not responsible for delays or failures caused by events outside our reasonable control, including:

  • Severe weather.

  • Transport disruptions.

  • Supplier delays.

  • Strikes.

  • Public emergencies.

  • Other circumstances beyond our control.

Disputes and applicable law

These terms are governed by the laws of England and Wales.

Any disputes will be handled by the courts of England and Wales, unless another jurisdiction is required by applicable consumer law.

Contact OrbiLimited

For questions about these terms and conditions, please contact us:

OrbiLimited
Registered Address: 86 Edge Lane Drive, Liverpool, L13 4AE, England, United Kingdom
Email: support@orbilimited.co.uk
Phone: +44 7508 261422
Website: https://orbilimited.co.uk/

Last updated: 2026-05-25 · OrbiLimited